Massers Solicitors is authorised and regulated by the Solicitors Regulation Authority. Nottingham office SRA 566957 and West Bridgford office SRA 568098. We are subject to the SRA Code of Conduct which can be accessed at through the SRA’s website: SRA | Solicitors Regulation Authority | Solicitors Regulation Authority
Conveyancing Quality Scheme
Massers are members of The Law Society’s Conveyancing Quality Scheme (CQS). This scheme is a recognised quality standard for practices that conduct residential conveyancing work.
By continued membership of the scheme since 2012 demonstrates our ability to:
- deliver quality residential conveyancing service;
- use standardised and regulatory approved processes to manage and reduce risks;
- have a highly trained team of professionals with specialist knowledge.
Further details surrounding the quality mark can be found on The Law Society’s website: CQS client charter | The Law Society
Diversity Data
As part of our obligations to the Solicitors Regulatory Authority (SRA), we are obliged to collect and publish diversity data concerning our staff bi-annually. The reasons for this are numerous but include:
- To inform SRA publications or engagement with people as part of their work to promote diversity in the profession.
- In the SRA’s regulatory reform work to help them monitor the diversity impact of the changes they make.
- To help the SRA meet their public sector equality duty, for example monitoring their decision-making by protected characteristics.
- To facilitate research and analysis by others.
- To meet reporting requirements to the Legal Services Board or the Ministry of Justice.
Our latest diversity data results can be found here.
Terms of Business
As part of our regulatory duty, we must always send you the latest copy of our Terms of Business on the commencement of any work we conduct for you. This outlines the service that you should expect from Massers and is our contract with you or your business.
This is an important document which we urge clients to read carefully. A copy of our current Terms of Business can be found here.
Complaints
At Massers, we hope that you never have cause to complain about the service you receive from us. However, if you feel that the service you have received is unsatisfactory our complaints procedure is here.
Privacy Policies
Massers has an active privacy policy which explains how we use your data and your rights concerning your data. The full policy can be found here.
Massers is an equal opportunities employer and all applications are based solely on their merits. We use and handle your data as part of this process. To read more about this, please access Massers Recruitment Privacy Policy here.
Company Details
Massers Ltd trading as Massers Solicitors is registered in England and Wales under Company registration No 04227801. The registered office is 15 Victoria Street, Nottingham, NG1 2JZ. Our VAT number is 04227801.
We hold professional indemnity insurance within the jurisdiction of England and Wales with Amtrust Europe at Market Square House, St James’s Street, Nottingham NG1 6FG. Policy documents are available for inspection at our offices upon request. Any queries concerning this insurance should be addressed to our office manager, Jane Bullock at our Victoria Street address or by email to janeb@massers.co.uk.
Our Compliance Officer for Legal Practice is Julie Graham.
File Retention
We do have to retain client files for a certain period of time after your matter has been concluded for a variety of reasons.
Details of the type of information we retain and why we retain it can be found here.
Cookies
A copy of our cookie policy can be found here.